Policies

The Sewphist is a New Zealand business. We will always fulfill our obligations under New Zealand law.

Returns

Faulty or damaged items

All items will be inspected before shipping for quality control. Please inspect your parcel on delivery to ensure everything has arrived in good condition. If the goods arrive damaged, let us know within three days of arrival so that we can raise a claim.

All claims for damaged items will require you to send us photos of the issue. If we require you to return the product in order for us to remedy it, we will cover the postage costs.

Change of mind

The Sewphist does not issue refunds unless required by law. If you wish to exchange an item you must let us know within 14 days of purchase (applied from the date we shipped the item to you), and the item must arrive back to us, unused and in original condition within 21 days of purchase. You will be responsible for the cost of shipping the returned product back to us, and for shipping of the replacement product.

Payments

Payment gateway

The Sewphist uses PayPal as our payment gateway. This allows you to shop securely; you can either enter your credit/debit card details as you shop, or if you set up an account with PayPal, you can store that information, or use funds from your PayPal account. Either way, we’ll never see your credit card details; PayPal will just let us know when the payment has been made, and your confirmed address for billing.

Learn more about PayPal security here.

Privacy

We collect certain information from you in order to process and deliver your order. This includes your name, email, and physical address. We do not collect details about your method of payment (we never see your credit or debit card number) when you pay via PayPal, aside from the email address associated with your PayPal account.

If you opt into our email newsletter, we collect your name and email address and store it using MailChimp. You can unsubscribe from our mailing list clicking the link at the bottom of any of our newsletters.

We will not sell, trade, or share the information we collect.

Shipping

Please view our shipping information here.

Availability of stock

All our items are handmade, so it may take us up to 7 days to process your order.

We reserve the right to change our product offerings at any time.

Custom orders

Unfortunately we are unable to offer bespoke or customised items at this point in time.

Description of items

We take a lot of care in describing and photographing our items, so that you have a good idea of exactly what it is you are ordering. Due to the handmade nature of each item, there will be some variations between each item.

International orders

It is a legal requirement for us to attach a customs declaration to the outside of each international package we send, and this will be marked as merchandise. Any customs charges, clearance fees, taxes and levies that are imposed by the destination country are the responsibility of the person named on the address label.

Taxes

The Sewphist is not currently registered for GST. Therefore all prices are exclusive of sales tax.

International orders may attract additional taxes or custom charges or duties at the point of importation into the destination country. Any such taxes are the responsibility of the person named on the address label.

Currency of these policies

The policies above are current as at 17 December 2016. We reserve the right to amend our policies from time to time, so we encourage you to check this page each time you order.