The Sewphist is a New Zealand business. We will always fulfill our obligations under New Zealand law.
Faulty or damaged items
All items will be inspected before shipping for quality control. Please inspect your parcel on delivery to ensure everything has arrived in good condition. If the goods arrive damaged, let us know within three days of arrival so that we can raise a claim.
All claims for damaged items will require you to send us photos of the issue. If we require you to return the product in order for us to remedy it, we will cover the postage costs.
Change of mind
The Sewphist does not issue refunds unless required by law. If you wish to exchange an item you must let us know within 14 days of purchase (applied from the date we shipped the item to you), and the item must arrive back to us, unused and in original condition within 21 days of purchase. You will be responsible for the cost of shipping the returned product back to us, and for shipping of the replacement product.
The Sewphist uses PayPal as our payment gateway. This allows you to shop securely; you can either enter your credit/debit card details as you shop, or if you set up an account with PayPal, you can store that information, or use funds from your PayPal account. Either way, we’ll never see your credit card details; PayPal will just let us know when the payment has been made, and your confirmed address for billing.
Learn more about PayPal security here.
We collect certain information from you in order to process and deliver your order. This includes your name, email, and physical address. We do not collect details about your method of payment (we never see your credit or debit card number) when you pay via PayPal, aside from the email address associated with your PayPal account.
If you opt into our email newsletter, we collect your name and email address and store it using MailChimp. You can unsubscribe from our mailing list clicking the link at the bottom of any of our newsletters.
We will not sell, trade, or share the information we collect.
Please view our shipping information here.
Availability of stock
All our items are handmade, so it may take us up to 10 days to process your order. Lampshades and cushions may take up to 6 weeks, as we may need to order extra fabric in.
We reserve the right to change our product offerings at any time.
Lampshades can be custom-made for you, and you can make an enquiry here.
Unfortunately we are unable to offer bespoke or customised options on our other products.
Description of items
We take a lot of care in describing and photographing our items, so that you have a good idea of exactly what it is you are ordering. Due to the handmade nature of each item, there will be some variations between each item.
It is a legal requirement for us to attach a customs declaration to the outside of each international package we send, and this will be marked as merchandise. Any customs charges, clearance fees, taxes and levies that are imposed by the destination country are the responsibility of the person named on the address label.
The Sewphist is registered for GST. Therefore all prices for orders to NZ-based customers are inclusive of sales tax.
International orders may attract additional taxes or custom charges or duties at the point of importation into the destination country. Any such taxes are the responsibility of the person named on the address label.
Currency of these policies
The policies above are current as at 11 June 2019. We reserve the right to amend our policies from time to time, so we encourage you to check this page each time you order.